DANAConnect’s Cross Channel API is a high-availability interface that allows applications to enable communication workflows.
The main feature of this interface is the ability to combine different communication channels in a single transactional workflow, activating smart conversations that increase the effectiveness of each delivery.
Communication workflows currently can combine: email, SMS, calls, push notifications, timers, tags and async events that can be designed to provide a higher level of efficiency in communication goals.
THE ADVANTAGE OF DESIGNING WORKFLOWS
DANAConnect’s notification interface is highly effective in ensuring client contactability due to its ability of designing automatically re-attempts or alternative addresses while combining different channels.
MESSAGE TEMPLATES AND DYNAMIC FIELD SUPPORT
Keeping email templates provides 3 major benefits:
Changes to content from the tool and not from the source code
When using the communication API, it is ideal to send only the dynamic parameters and not the whole content. This way, requests are lighter and if the HTML or a logo has to be adjusted, it can be done visually from the tool rather than from the code. Also, it helps preventing new transfers to system production due to changes in the content of the messages.
Configuring content from the template editor enables users to verify the anti-spam scoring immediately, making the changes to ensure that emails will always arrive in the recipient’s inbox.
Support from DANAConnect’s Content Delivery Network
Loading images on the template editor allows the CDN to support the peaks of millions of image downloads requested by emails each time they are opened, thus optimizing the broadband required by your company.