Referential pricing by volume of messages.
Prices in USD. Local or withholdings taxes not included for international sales.
Essentials
Everything that’s essential to start automating communications with your customers
| All the essentials: | |
| Outbout communications | |
 | Communications workflow designer |
| Channels: Email & SMS |
| Real time reporting |
| Templates editor & gallery |
| SMTP Relay |
| API for activating communications |
| Contacts | |
| Contact managment |
| List segmentations |
| Do not contact groups |
| Inbound communications | |
| Web forms |
| Landing Pages |
| More | |
| Essentials security features |
| Basic consolidated reporting |
| Online support |
Advanced
Advanced integration options to automate precise interactions
| All Essential features plus: | |
| Outbout communications | |
| Webhooks inside workflows |
| Dynamic file attachments |
| One-time password API |
| Do not contact groups API |
| Dedicated IP addresses |
| Contacts | |
| Automated loading from SFTP |
| Bulk loading API |
| Automated loading from email attachments |
| Inbound communications | |
| Incoming SMS |
| Facebook leads connector |
| Documents | |
| Document Managment |
| Upload documents API |
| Search & manage documents API |
| More | |
| All consolidated reports |
| Account Manager based support |
| Phone support |
Enterprise+
Greater detail on traceability, auditing, security, regulatory compliance and support
| All Essential and Advanced Features plus: | |
| Outbout communications | |
| Custom domains with https for links in emails and enriched text messages |
| Automated call channel |
| Daily automated ETL for all communication logs |
| Management of custom domains for links in emails and enriched txt SMS with https |
| Contacts | |
| Message audit module (transfer logs) |
| Control of prohibited sending hours, dates and holidays |
| Control of maximum communications sent to one contact or email address |
| Integration with blacklists for government regulation |
| Security | |
| Visual DMARC reporter for daily records |
| Virtual Private Network (VPN) |
| Transactional and Bulk IP Segmentation |
| Multifactor authentication |
| LDAP/Active Directory integration |
| More | |
| Support 24x7x365 for critical operations |
| Technical Account Manager |
| Support for custom-built webservices |
| Development, quality and production accounts |
| General features | Essentials | Advanced | Enterprise+ | ||
| Number of transactions included | 10,000 | 100,000 | 1,000,000 | ||
| Users with support | 1 | 5 | 10 | ||
| Users included for API consumption | 1 | 1 | 3 | ||
| Collaborative environment, work teamsand roles |  | | | ||
| Use case email template gallery | | | | ||
| Dynamic brand manager | | | | ||
| Outgoing communications | |||||
| Maximum number of sender domains(@ yourdomain.com) | 2 | 4 | 8 | ||
| Transaction processing capacity by hour | 150,000 | 250,000 | 400,000 | ||
| Drag'n'drop automation workflow designer | | | | ||
| Filters and events in the Drag'n'drop automation workflow designer | | | | ||
| Outgoing email channel | | | | ||
| Outgoing SMS channel | | | | ||
| Rich content text messaging SMS | | | | ||
| Drag'n'drop email editor | | | | ||
| Email template library | | | | ||
| Timers in automation workflow designer | | | | ||
| Database Update node in the automation workflow designer | | | | ||
| Short URLs Generation for Text messaging SMS | | | | ||
| Dynamic content extracted from contact list database inserted in messages | | | | ||
| Sending attachments by email (one samefile to the entire contact list) | | | | ||
| Real-time reports of sent, opened and bounced messages | | | | ||
| Anti-Spam verification based on the html content of the emails | | | | ||
| Trigger for another automation included in the automation workflow designer | | | | ||
| Integration with Google Analytics | | | | ||
| Unsubscribe Groups and spam reports | | | | ||
| Type of service management for mandatory communications, marketing and others types of communication with different attributes | | | | ||
| API Request node in workflows for REST requests to external systems |  | | | ||
| Dynamic email attachments (a different file to each recipient) | | | | ||
| Dynamic attachment send via SMS (a different file to each recipient) | | | | ||
| Management of custom domains for links in emails and enriched txt SMS with https | |  | | ||
| Automated call channel | | | | ||
| Incoming communications | |||||
| Drag'n'drop editor for forms and polls | | | | ||
| Drag'n'drop landing page editor | | | | ||
| Handling custom domains for forms with HTTPS | | | | ||
| Keyword configuration for incoming SMS | | | | ||
| Receiving incoming SMS to trigger events and communications | | | | ||
| Receiving incoming emails to trigger events and communications | | | | ||
| Connector for Facebook Lead Forms | | | | ||
| Contact management | |||||
| Contact list storage capacity | 10 GB | 50 GB | 100 GB | ||
| Managing multiple contact lists | | | | ||
| Customization of up to 200 fields per contact list database | | | | ||
| Category management and contact list database organization | | | | ||
| Contacts list Bulk upload importing from CSVor Excel | | | | ||
| Ability to restrict the display of fields for a specific user | | | | ||
| Work team and roles in contact lists | | | | ||
| Customization of data field types and field length (VARCHAR,INT,TEXT, etc) | | | | ||
| Bulk import of contacts via copy / paste from Excel and CSV | | | | ||
| Multiple combined fields segmenting capability | | | | ||
| Contact file Receptor for bulk upload of contacts and automatic update | | | | ||
| Contacts Bulk Upload API | | | | ||
| Maximum records in a contact list database | 1,000,000 | 5,000,000 | 10,000,000 | ||
| Maximum number of records among all contact lists | 5,000,000 | 25,000,000 | 50,000,000 | ||
| Information Security | |||||
| Profiles, roles and permissions management for each user for each application | | | | ||
| HTTPS protocol for all pages | | | | ||
| System redundancy | | | | ||
| SPF, DKIM and DMARC settings | | | | ||
| Selective Restriction of Contact List Database Viewing per user | | | | ||
| Dedicated IP addresses | | | | ||
| SSL certificates for custom domains | | 2 | 2 | ||
| Security dashboard | | | | ||
| SFTP account with SSH key for document management | | | | ||
| Passwords expiration time and Security Policies Customization | | | | ||
| Scheduled user access restriction | | | | ||
| User filtering and restrictions by IP address | | | | ||
| Session timeout configuration | | | | ||
| Visual DMARC reporter for daily records | | | | ||
| Virtual Private Network (VPN) | | | | ||
| Separation of sender IP for Transactional email and email marketing | | | | ||
| Multi-factor authentication | | | | ||
| Security logs delivered in real time (SYSLOG format) | | | | ||
| API REST Node via VPN or VPC Peering | | | | ||
| Digital Documents Management and delivery | |||||
| Digital documents repository | | 5 Gb + | 50 Gb + | ||
| Document delivery by email | | | | ||
| Document delivery by rich text messaging SMS | | | | ||
| Document delivery via API with other digital channels | | | | ||
| Digital documents reception via integrated webforms | | | | ||
| Document repository Management via SFTP account with SSL key | | | | ||
| Document delivery audit app (native format) | | | | ||
| Document indexing API for search and self service via digital channels | | | | ||
| Management and configuration of document types | | | | ||
| API for compressing and delivery of compressed documents | | | | ||
| Document repository data redundancy | | | | ||
| Document upload API | | | | ||
| PDF documents Generation with digital signature added | | | | ||
| Reports and business intelligence | |||||
| Report of total messages sent per channel byMonth (email, sms, calls) | | | | ||
| Reports export in excel files and csv | | | | ||
| Email metrics per conversation (automation) activated | | | | ||
| Contact list fields reports | | | | ||
| Email metrics by date range | | | | ||
| Detail of messages sent by user by date range | | | | ||
| Email delivery logs per conversation (automation) | | | | ||
| ETL Return reports | | | | ||
| APIs and integration | |||||
| API REST - Activation of Conversations | | | | ||
| API REST - Mailbox Validation | | | | ||
| A2P sending via SMTP interface | | | | ||
| API client node in workflow designer | | | | ||
| API REST – One time password OTP API | | | | ||
| SMTP – Activation of Conversations via SMTP | | | | ||
| API REST - Attachment Upload | | | | ||
| API REST - Retrieval of contact data from External Trigger code | | | | ||
| API REST - Bulk Contact Upload | | | | ||
| API SOAP - Customer Allowance Webservices | | | | ||
| Governance and compliance | |||||
| Balance and total communications sent | | | | ||
| Deliverability dashboard | | | | ||
| Management of blacklists, sender block andSpam reports | | | | ||
| Message audit module | | | | ||
| Audit of messages with historical records of email transmission for 45 days (native format) | | | | ||
| Audit of messages with historical records of email transmission for 1 year (native format) | | | | ||
| Audit of messages with historical records of email transmission for 10 year (native format) | | | | ||
| Email Archiving | | | | ||
| Domain customization in e-mail links | | | | ||
| Management of types of communication for regulated mandatory communications | | | | ||
| Control of prohibited sending hours, dates and holidays | | | | ||
| Control of maximum communications sent to aContact | | | | ||
| Integration with blacklists for government regulation | | | | ||
| Developer oriented Features | |||||
| Conversation configuration in debug mode | | | | ||
| Separate development, quality and production environments | | | | ||
| Developer logs | | | | ||
| Specialized developer support | | | | ||
| Support for custom-built webservices | | | | ||
| Support | |||||
| By phone | | | | ||
| By email | | | | ||
| By online chat | | | | ||
| Access to the Knowledge Center | | | | ||
| Annual personalized trainings | | 1 | 3 | ||
| Account Success Manager assigned | | | | ||
| Communication between DevOps deparments | | | | ||
| Support Case Escalation SLA | | | | ||
| 24 x 7 x 365 support | | | | ||
| Automation monitoring | | | |